Refund policy

Return & Refund Policy – VÉRONA

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging, and accompanied by proof of purchase.

To start a return, you can contact us at support@veronabeautycare.com. Once your return request is approved, we will provide you with instructions on how and where to send your package. If applicable, we may also provide a return shipping label. Please note that items sent back without first requesting a return will not be accepted.

Returns should be sent to the following address: 15540 Laramie Ave, Oak Forest, Illinois 60452, United States.

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Due to hygiene and safety reasons, we do not accept returns on opened or used skincare or beauty products unless they arrive defective or damaged. We also do not accept returns on sale items or gift cards.

We do not offer direct exchanges. The fastest way to ensure you get what you want is to return your item, and once the return is accepted, place a new order.

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. To be eligible, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@veronabeautycare.com.